» SHIPPING AND AVAILABILITY
Q1. Where we deliver?
A : accept orders from the whole world and deliver to the entire UAE. For further details, visit our website to check the Delivery Locations.
Q2. When do we deliver?
A : We do not offer any fixed delivery time. Orders can be delivered at anytime between 9a.m. to 9p.m.
Q3. What are the delivery charges?
A : Shipment charges for Sharjah and Dubai are AED 50, and for the rest emirates, delivery charges are AED 60.
Q4. How do we deliver?
A : Our Local Florist will deliver the flowers and gifts to the destination point.
» HOW TO PLACE AN ORDER?
Q1. What are the steps to place the order online?
A : Follow the below steps to place an order online:
1. Pick any flower arrangement or gift of your choice.
2. Hit on “Buy Now” and then on "Add to Cart"
3. Now, hit on "Proceed to check out". (To add more stuff, click on the option “Add more products”. In case you want to add further products, follow the same procedure. And then, hit on “proceed to checkout”).
4. Fill up the sender and receiver’s details. You can also write a gift message before choosing a delivery date. Now, Select Payment option and click on the Submit Button (Before clicking on submit button Please read our disclaimer to avoid any inconvenience later on).
5. Preview the details of your order before clicking on the Confirm Button.
6. Fill your all payment details accurately on the secure payment page displayed after confirming order and then click on "Submit".
7. Order confirmation mail will be send to you only after receiving the order and payment.
» BILLING INFORMATION
Q1. What are billing details?
A : Billing details can be defined as the details of the payment. For instance, if a person is paying through Credit Card then he/she is suppose to give the required information like Credit Card Holder Name, Address, Email Id, Credit card number and others.
Q2. Will my billing information be secure?
A : Yes, the billing information of all the users will be secured as the credit card information are processed securely via VeriSign's SSL certificates that follow world-class standards in online credit card protection. All the credit card information is processed on a large national bank’s secure servers.
Q3. What methods of payment are acceptable?
A : ONLINE PAYMENTS: Debit Cards / Credit Cards / Western Union/ PayPal
* MASTER CARD
* AMERICAN EXPRESS
* DINERS CLUB
* JCB CARDS
» DELIVERY INFORMATION
Q1. Can I have my gift delivered today?
A : The orders which are placed before 4:00 p.m. can be delivered on the same day as per Gulf Standard Time.
Q2. How can I receive a confirmation of my order?
A : You will receive a confirmation email automatically on your valid email address.
Q3. Can I change my order information?
A : You can contact us at: firstname.lastname@example.org, to make changes in your order information.
Q4. Was my order delivered?
A : All customers will automatically get a mail from our side after the confirmation of their order. They will also get a confirmation mail within 6 hours after order has been placed.
» CUSTOMER COMPLAINTS
Q1. My order was not delivered as requested.
A : We have high volume during the peak holidays*, and ask customers to go with a flexible delivery schedule to ensure timely deliveries. We deliver all the orders between 7 a.m.to 7 p.m. Our specially selected florists make every effort to place deliveries on time, but we cannot guarantee timely deliveries. We really appreciate the endurance of our customers.
* Peak holidays include Valentine's Day, Mother's Day, Christmas and New Year.