Frequently Asked Questions

1. It's easy! Visit the website, www.onlinefloristuae.com
2. Browse the categories and products to make your selection.
3. You will then be guided through the buying process so that we can collect the information needed for a successfully delivery.

The safest and most efficient way to order is via our website.

Orders placed before 4.00 pm ( Gulf Standard Time ) will be delivered on the Same day.

You can send flowers and gifts to Abu Dhabi, Dubai, Sharjah, Ajman, Umm al-Quwain, Ras al-Khaimah and Fujairah.

A vase is not included in the price unless specified in the product description.

Yes you can. Send us a mail at support@onlinefloristuae.com with your Order no.

It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients address, to modify the order or to confirm payment details. We will only contact you by phone in relation to the order you have recently placed.

It is best to keep them in a well lit room away from direct sunlight. Make sure you change the water every 2 days and use flower food to help them to stay fresh longer.

Yes, OnlinefloristUAE has a great Company Gifts offer for all your business needs.

All Photographs are a representation of what will be delivered . The Quantity of Flowers will always be the same as ordered, but the arrangement may differ, depending on foliage and fillers being used.

We accept all major credit and debit cards. With some cards you need to request online transactions with your bank. If you experience any problems when you try to place an order please contact our customer service team who will help you to make sure that the order is accepted.

Your credit card will be charged immediately when you place the order .

All credit card information is processed securely using VeriSign's SSL certificates, which follow world-class standards in online credit card protection. Because the credit card information is collected and processed on the secure servers of a large national bank, customers can rest assured that their credit card information will not be mishandled .

To track your order , you need to click on the track Order link .

We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail up to 6 hours after delivery. Please ensure that you have provided an accurate e-mail and that you have added support@onlinefloristuae.com to your address book so that our e-mails do not arrive in the junk mail.

To make changes or cancel your order , kindly send a mail to support@onlinefloristuae.com . Kindly also go through the Refund policy on the website .

No .. We only deliver fresh and the same is Hand Delivered by the Local Florist .

Kindly visit the Contact Us page for details .

Incomplete recipient details. It is essential that you provide us with full and accurate details of the recipient. Phone number and e-mail help us to ensure that the flowers and gifts arrive on time.

Our local florists are also experts in home delivery. We know that sometimes the recipient is not at home, and this is why it is essential that you provide the phone number of the recipient. Be assured that our local florist will always try to contact the recipient and make a successful delivery .

Please click here to see our delivery policy .

(Hours of Operation 9am – 5pm Gulf Standard Time).

Onlinefloristuae.com keeps customer information completely confidential. Our company does not share customers' personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities. For a complete description of our privacy policy, please read our Terms of Use in the Customer Service section.

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